A seasoned professional with experience in communications, leadership, and training. Talented at creating targeted communications for a wide variety of audiences. Employee-focused and sensitive to relationship building across organizational boundaries by leveraging highly-developed emotional intelligence. Employee experience leader who champions innovative techniques and fosters an employee-centric mindset.
Skills & Abilities
• Writing, editing, and developing content for a broad range of audiences
• Developing strategy for maximizing message reach and penetration using innovative tools and methodologies
• Seeking and building strong relationships with business partners to maximize effectiveness and foster collaboration
• Developing, mentoring, and leading employees at the individual contributor and leadership levels
• Critical thinking, sound judgment, discretion, and emotional intelligence
• Agility, flexibility, and resilience
• Photography, Adobe Photoshop, Adobe Premiere, Microsoft Office Suite
My Professional Profile
Manager, Communications & Employee Experience,
April 2016 – Present
Support key business objectives and goals through strategy, relationship-building, and effective message management.
Develop and implement strategy for internal communications and employee experience initiatives.
Write, edit, and direct distribution of Region-wide, Division-wide and national audience-based messaging.
Establish best practices for communications including research, training, and implementation of new tools and technologies.
Lead, mentor, and develop direct staff, individual contributors, and leaders in roles across the Region and Division.
Communications and event coordination lead for the grand opening of the Charleston CoE. Event was attended by Corporate and Division-level executives and state and local government officials.
Created strategy and coordinated boundary partners to implement Division-wide Red Nose Day for Comic Relief in 2017.
Key strategy and implementation leader in the creation and expansion of the Virtual Center of Excellence. Presentation of program framework to executives and leaders of internal partner teams.
2011 – 2016
Created logistical blueprint for administrative deployment of a national career initiative (CareerAdvance) that was adopted Division-wide.
Created presentations and content, including acting as the central content author for regional communications in the absence of a dedicated leader.
2007 – 2011
Created internal marketing programs to emphasize benefits, contests, quality campaigns and company charitable campaigns which were established as the Division-wide standard.
2005 - 2007
Created and implemented an innovative system of tracking relationship manager performance to provide constant status in relation to annual goals.
Developed business dossiers on potential clients to better prepare sales managers and Senior Vice President for introductions to new clients.
Corporate Training Facilitator
2001 – 2005
Expertly facilitated training in all facets of domestic and international travel for new and tenured agents.
Maintained high level of industry knowledge to disseminate changes and trends through ongoing training initiatives.
Created high-quality training curricula which were implemented for company-wide use.
Integral in the launch of large-scale GDS transition (SABRE to Galileo-based custom GUI GDS).
Birkman Certified Consultant
The Power of Understanding
As a Birkman Certified Consultant, I can help you attain a deeper understanding of your style, needs, and how your interests impact your work and life. Whether you are taking on a new team, navigating a career or life change, or just want to be a better partner or team member, a Birkman Consultation, based on the in-depth Birkman Method assessment, can help. Contact me for information on one-on-one video sessions and group events.
Life is a journey. Let it take you far.