MEET JEN

Every data point has a hearbeat.
Look beyond the numbers. Value your people, and the performance, and profits, will follow.
Experience is more than the jobs you've held. Education is more than what takes place in a classroom. I've been fortunate. I continually seek ways to broaden my experience, expand my perspective, and find educational opportunities in a wide variety of ways.
Let's connect.
MY PROFESSIONAL PROFILE
PROFILE
Thought leader with expertise in building partnerships, driving innovation, managing change, and adoption. I develop talent to foster inclusive teams and achieve business objectives.
EXPERTISE
Virtual and remote strategic expert
Design thinking
Change management
Innovate aligned, people-centered culture initiatives
Development of international and cross-functional teams and partnerships (L&D, D&I, operations, human resources, tools & technology)
Diversity, equity & inclusion (DE&I) champion
Culture & organizational transformation
Development, execution & implementation of employee growth & retention strategy
Proactive, independent thinker that thrives in fast-paced environments
Workforce, Kronos, SAP, and payroll
20 years of organizational lifecycle experience (site development, opening, acquisition, closure & divestiture, workforce virtualization)
6 years of Human Resources execution
SELECT MILESTONES & ACHIEVEMENTS
PROSCI Change Management Practitioner
Birkman Method Certified Professional
Execute successful employee experience for ~5k employees
Exceeded goal of 90% of employees (~4,500) deployed to work-from-home within 6 weeks (2020 COVID-19 business continuity plan led through cross-functional strategy)
Strategic advisor on national employee experience journey and global work-from-home program development and evolution initiatives
Reduced off-cycle payroll processing by ~25% (~$400k annualized savings)
Achieved eNPS results that outpace enterprise by 32% for Workplace/30% for Motivation
Achieved employee satisfaction of 94.3% favorability (against peers 91%, division 85%, enterprise 82.9%)
WORK EXPERIENCE
Department Head, Senior Manager, Employee Experience
Comcast | 2020 – Present
Senior leader developing and implementing strategic initiatives for Employee Experience, Communications, and supporting operational performance excellence.
Lead creation of impactful, high-engagement messaging using an omnichannel approach
Identify emerging communications platforms and trends, including selection of platforms, driving adoption and authoring use policy
Partner with senior leaders of Human Resources, IT, Finance, Sales Effectiveness, Business Operations, Learning & Development, and other boundary partner organizations to identify and process gaps and create strategic initiatives to support the Care organization’s operational success
Design strategic programs and launch teams to enhance employee engagement, leadership development, bench strength succession planning, and people-focused solutions
Lead development of innovative, employee-centric programs for recognition, rewarding employee performance and behavior, and creating excitement around operational goal attainment
Accountable for employee experience programs, including time entry processing, attendance, leave of absence processes, payroll accuracy, corrective action processing, and employee satisfaction (bi-monthly eNPS and annual employee survey results)
Manager, Employee Experience & Communications
COMCAST | 2016 – 2020
Spearheaded internal communications initiatives leveraging multi-platform channels. Created strong interdepartmental partnerships to foster employee experience gains in technology, learning, and processes.
Successfully executed deployment of virtual customer care teams focusing on experiential gains for employees and quality and performance gains for the business (unification of existing teams and deployment of 6 call center locations/over 1,000 employees)
Developed a strategy to hire and train employees in a 100% virtual environment
EARLY CAREER
Executive Assistant | Comcast | 2007 – 2015
Provided communications, travel booking, event planning, and employee engagement support
Supported Regional Vice President of Customer Care, Directors, and Senior Directors
Senior Training Facilitator | Cendant Corporation | 2001 — 2004
Authored and expertly facilitated training curricula for incumbent and new travel agents, including international, domestic, vacation package, and destination specialties
Spearheaded the successful booking tool conversion from Sabre to Apollo
Identified learning gaps and created strategic skill-based training solutions
EDUCATION
MASTER OF BUSINESS ADMINISTRATION
University of Arizona Global Campus | 2024
BACHELOR OF SCIENCE
Bethel University | 2020

GET IN TOUCH
Have a project you'd like to collaborate on? Want to chat about our shared interests? Is there a role you'd like to discuss? Please reach out so we can connect.
I'd also love to connect with you on LinkedIn. Please use the icon below.
CONTACT
https://www.linkedin.com/in/jenholloway
Virtual | Nashville, TN, USA 37214
Authorized for work in the United States and the United Kingdom
Ready for relocation, office-based, hybrid, and virtual work | Prepared for up to 90% travel | COVID-19 proof of vaccination available