MEET JEN

jen holloway.jpeg

Every data point has a hearbeat.
Look beyond the numbers. Value your people, and the performance, and profits, will follow.

Experience is more than the jobs you've held. Education is more than what takes place in a classroom. I've been fortunate. I continually seek ways to broaden my experience, expand my perspective, and find educational opportunities in a wide variety of ways. 

Let's connect.

 

MY PROFESSIONAL PROFILE

PROFILE

Thought leader with expertise in building partnerships, driving innovation, managing change, and adoption. I develop talent to foster inclusive teams and achieve business objectives.

EXPERTISE

  • Virtual and remote strategic expert

  • Design thinking

  • Change management

  • Innovate aligned, people-centered culture initiatives

  • Development of international and cross-functional teams and partnerships (L&D, D&I, operations, human resources, tools & technology)

  • Diversity, equity & inclusion (DE&I) champion

  • Culture & organizational transformation

  • Development, execution & implementation of employee growth & retention strategy

  • Proactive, independent thinker that thrives in fast-paced environments

  • Workforce, Kronos, SAP, and payroll

  • 20 years of organizational lifecycle experience (site development, opening, acquisition, closure & divestiture, workforce virtualization)

  • 6 years of Human Resources execution

SELECT MILESTONES & ACHIEVEMENTS

  • PROSCI Change Management Practitioner

  • Birkman Method Certified Professional

  • Execute successful employee experience for ~5k employees

  • Exceeded goal of 90% of employees (~4,500) deployed to work-from-home within 6 weeks (2020 COVID-19 business continuity plan led through cross-functional strategy)

  • Strategic advisor on national employee experience journey and global work-from-home program development and evolution initiatives

  • Reduced off-cycle payroll processing by ~25% (~$400k annualized savings)

  • Achieved eNPS results that outpace enterprise by 32% for Workplace/30% for Motivation

  • Achieved employee satisfaction of 94.3% favorability (against peers 91%, division 85%, enterprise 82.9%)


WORK EXPERIENCE

Department Head, Senior Manager, Employee Experience

Comcast | 2020 – Present

Senior leader developing and implementing strategic initiatives for Employee Experience, Communications, and supporting operational performance excellence.

  • Lead creation of impactful, high-engagement messaging using an omnichannel approach

  • Identify emerging communications platforms and trends, including selection of platforms, driving adoption and authoring use policy

  • Partner with senior leaders of Human Resources, IT, Finance, Sales Effectiveness, Business Operations, Learning & Development, and other boundary partner organizations to identify and process gaps and create strategic initiatives to support the Care organization’s operational success

  • Design strategic programs and launch teams to enhance employee engagement, leadership development, bench strength succession planning, and people-focused solutions

  • Lead development of innovative, employee-centric programs for recognition, rewarding employee performance and behavior, and creating excitement around operational goal attainment

  • Accountable for employee experience programs, including time entry processing, attendance, leave of absence processes, payroll accuracy, corrective action processing, and employee satisfaction (bi-monthly eNPS and annual employee survey results)


Manager, Employee Experience & Communications

COMCAST | 2016 – 2020

Spearheaded internal communications initiatives leveraging multi-platform channels. Created strong interdepartmental partnerships to foster employee experience gains in technology, learning, and processes.

  • Successfully executed deployment of virtual customer care teams focusing on experiential gains for employees and quality and performance gains for the business (unification of existing teams and deployment of 6 call center locations/over 1,000 employees)

  • Developed a strategy to hire and train employees in a 100% virtual environment


EARLY CAREER
Executive Assistant | Comcast | 2007 – 2015

  • Provided communications, travel booking, event planning, and employee engagement support

  • Supported Regional Vice President of Customer Care, Directors, and Senior Directors


Senior Training Facilitator | Cendant Corporation | 2001 — 2004

  • Authored and expertly facilitated training curricula for incumbent and new travel agents, including international, domestic, vacation package, and destination specialties

  • Spearheaded the successful booking tool conversion from Sabre to Apollo

  • Identified learning gaps and created strategic skill-based training solutions


EDUCATION

  • MASTER OF BUSINESS ADMINISTRATION

  • University of Arizona Global Campus | 2024

  • BACHELOR OF SCIENCE

  • Bethel University | 2020      

 
Stacks of Paper

GET IN TOUCH

Have a project you'd like to collaborate on? Want to chat about our shared interests? Is there a role you'd like to discuss? Please reach out so we can connect. 

I'd also love to connect with you on LinkedIn. Please use the icon below. 



CONTACT

jen@jenholloway.com

https://www.linkedin.com/in/jenholloway

https://www.jenholloway.com

Virtual | Nashville, TN, USA 37214

Authorized for work in the United States and the United Kingdom

Ready for relocation, office-based, hybrid, and virtual work | Prepared for up to 90% travel | COVID-19 proof of vaccination available


  • LinkedIn
 

I respectfully request that you do not use my email address, phone number, or other contact information for product or service offers or other promotional purposes.