BIO

Meet Jen

Experience is more than the jobs you've held. Education is more than what takes place in a classroom. I've been fortunate. I have found ways to broaden my experience, expand my perspective, and find educational opportunities in a wide variety of ways. 

MY PROFESSIONAL PROFILE

Experience

Senior Manager, Employee Experience & Communications

October 2020 — Present

• Team of 13 leaders and 9 analysts

• Process owner for all payroll, benefit time, absence management, and other employee experience impacts for up to 4k frontline employees and up to 500 leaders

• Contributing author to workstreams and policy creation for virtual, remote, and hybrid work processes (workforce impacts 20k+)

• Author of the playbook of virtual and work-from-home practices for an employee population of 10k+ (primary elements implemented enterprise-wide)

• Drive employee engagement and satisfaction score improvement by leveraging partnerships with rewards and recognition, technology solutions, internal and external affairs, and leadership teams

• Drive employee technology experience transformation through a partnership with technology solutions senior leaders

Key Accomplishments

• Business operations project owner for rapid deployment of employees to work-from-home as part of COVID-19 business continuity response efforts (10k+ employee impact)

• Creation of a centralized employee experience support model at the operational division level (5k+ employee impact)

• Contributing member of architecture team responsible for creating a national employee experience model

Manager, Communications & Employee Experience,

April 2016 – Present

• Support key business objectives and goals through strategy, relationship-building, and effective message management.

• Develop and implement strategy for internal communications and employee experience initiatives.

• Write, edit, and direct distribution of Region-wide, Division-wide and national audience-based messaging.

• Establish best practices for communications including research, training, and implementation of new tools and technologies.

• Lead, mentor, and develop direct staff, individual contributors, and leaders in roles across the Region and Division.

Key Accomplishments

• Communications and event coordination lead for the grand opening of the Charleston CoE. Event was attended by Corporate and Division-level executives and state and local government officials.

• Created strategy and coordinated boundary partners to implement Division-wide Red Nose Day for Comic Relief in 2017.

• Key strategy and implementation leader in the creation and expansion of the Virtual Center of Excellence. Presentation of program framework to executives and leaders of internal partner teams.

Executive Assistant

2011 – 2016

• Created logistical blueprint for administrative deployment of a national career initiative (CareerAdvance) that was adopted Division-wide.

• Created presentations and content, including acting as the central content author for regional communications in the absence of a dedicated leader.

Administrative Assistant

2007 – 2011

• Created internal marketing programs to emphasize benefits, contests, quality campaigns and company charitable campaigns which were established as the Division-wide standard.

Executive Assistant             

2005  - 2007                                                     

• Created and implemented an innovative system of tracking relationship manager performance to provide constant status in relation to annual goals.

• Developed business dossiers on potential clients to better prepare sales managers and Senior Vice President for introductions to new clients.

Corporate Training Facilitator

2001 – 2005

• Expertly facilitated training in all facets of domestic and international travel for new and tenured agents.

• Maintained high level of industry knowledge to disseminate changes and trends through ongoing training initiatives.

• Created high-quality training curricula which were implemented for company-wide use.

• Integral in the launch of large-scale GDS transition (SABRE to Galileo-based custom GUI GDS).